If you have a question regarding your utility bill, please contact our Customer Service Department at 863-496-1770.
Monday - Friday
8am to 5pm
Please Send to:
Toho Water Authority
PO BOX 30527
TAMPA, FL 33630-3527
For Your Own Protection, Please Do Not Deposit Cash
DUE DATE AND LATE CHARGES
This bill is for services rendered and is due upon receipt. Bills will become past due 22 days from statement date. Accounts not paid by the past due date will be assessed a late charge of $5 or 5% of the past due amount, whichever is greater. Accounts with a past due balance are subject to service disconnection 29 days after the statement is date. Please be aware that courtesy phone calls are made to notify customers when their account is past due. To ensure you receive notifications, please make sure we have your updated contact information. Failure to receive the bill shall not constitute a defense for nonpayment.
DISCONNECTION FOR NONPAYMENT
If services are disconnected for nonpayment, the total account balance is due immediately and must be paid in full before services will be reconnected. To avoid disconnection of service, (1) pay the entire balance in full by the statement due date or (2) reach an agreement with Customer Service Department regarding the terms for payment of the total amount due. Note: Failure to reach an acceptable payment arrangement may result in a disconnection of services.
Requests for sewer adjustment must be put in writing and will be reviewed by a member of our Customer Service team. For more information regarding eligibility, please contact our Customer Service department at 863-493-1770
AUTOMATIC DRAFT: DIRECT DEBIT
Save time and postage by having your payment automatically drafted from your bank account each month.