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Important Notice: Please be aware that our bill payment system will be unavailable for several hours starting at 7am on December 14, 2019 for maintenance. Please try again later when our system is available. We apologize for any inconvenience and appreciate your patience.


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Toho Assistance Program (TAP)

Since 2017, Toho Water Authority (Toho) in partnership with the Osceola Council on Aging (COA) has the Toho Assistance Program (TAP) to ease financial hardships for customers.

Both organizations understand utility customers may experience temporary financial challenges. TAP helps make bills more manageable for those who qualify.

TAP funds are provided by Toho and managed by the COA, which is responsible for administering all the funds contributed to the program.

TAP proritizes assistance for income eligible households whose service has been disconnected or is in the process of being disconnected as well as elderly or disabled individuals or families with children under 18 years of age. To apply for the program, customers can call the COA at 407-407-846-8532 ​or apply online​.

Toho encourages customers who see themselves missing a payment and falling behind on bills to contact Customer Service at 407-944-5000 for assistance. You may be eligible for a payment extension request. ​