New payment portal now available

You can enroll to create an online payment account, add a funding source and set up scheduled or auto draft payments. Please see below for more information, which also includes a how-to videos in English and Spanish.

We are experiencing a high call volume to our call center due to the launch of the new payment portal. Customers can also email any inquiries to customerservice@tohowater.com. We appreciate your patience.

Enroll Now

Click on blue button to enroll Enroll Now

Online payment portal

In this video you will learn how to create a payment account, add a funding source and set up auto draft.

Portal de pago

Video para cómo crear una cuenta de pago, agregar una fuente de fondos y configurar pagos automáticos.

Common Questions

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Once available, customers who had online payment accounts on the old payment portal will receive an email inviting them to enroll into the new payment portal system along with additional information.

With the launch of the new portal, all customers will receive their bills in the mail. To continue e-billing, customers will need to enroll in the new portal.

A more streamlined experience
Account linking
Improved text message notifications

Once the new online payment portal is available, all you need is your 18-digit account number, the mailing address zip code, and bank or credit card account payment information to complete the easy 3 step enrollment when it comes to paying your bill online.

Payments that you have scheduled or auto drafted to be paid before or on May 24, 2023, will be processed according to your instructions on the old payment portal. Payments scheduled to be paid after May 24, 2023, will need to be set up on the new payment portal.

To protect the security of your personal information and bank or credit card information, Toho will not be transferring this information to the new payment portal.

No, the convenience fees will remain the same and are waived for customers enrolled in the online payment portal.

If you have any questions, please email us at customerservice@tohowater.com or contact our Customer Service Department, 407-944-5000, Monday through Friday between 8 a.m. and 5 p.m

If you have not gotten the enrollment confirmation email:

Check your spam or junk folder
Whitelist the sender email - donotreply@schedulepayment.com

How to Whitelist an Email in Outlook

Click the gear icon in Outlook and select "View all Outlook settings."
Select "Mail" from the settings menu.
Choose "Junk email" from the submenu.
Click "Add" under "Safe senders and domains."
Enter the email address that you want whitelisted.
Choose "Save."

How to Whitelist an Email in Gmail

Click the gear icon in Gmail and select "See all settings" from the Quick settings menu.
Navigate to "Filters and Blocked Addresses" in the top menu.
Select "Create a new filter."
Add a specific email or a whole domain in the "From" field.
Click "Create filter."

When you re-enroll, you can choose to keep that information the same on the new billing portal. Please note that the website link should be for the new provider.

The validation is setup to recognize your 18-digit account number and mailing address ZIP code on your billing statement. If you are experiencing problems validating your mailing address ZIP code then it’s possible that our system is recognizing more than one ZIP code on your account. To troubleshoot this problem, you can try entering the property ZIP code, the other commonly used ZIP code in your area, or five zeros (‘00000’). If this is not successful then contact us at CustomerService@tohowater.com.