Lead and Copper Program

Toho will continue to complete physical inspections throughout the next few years using the process described below. 

• Toho will update its inventory annually and report any lead service lines encountered. A Toho contractor will inspect service lines identified as Non-Lead (Statistical). The technician will open the meter box to view the service line and may need to dig inside or next to the box to inspect it. 
• Disturbed areas will be restored to their previous condition. 
• Technicians will leave a door hanger notifying customers that the inspection was completed.  
• If the inspection reveals a lead service line, Toho will notify the customer, offer a filter pitcher and provide instructions on ways to reduce lead. 
• Please note: Having a service line containing lead does not necessarily mean there is lead in your water; however, there is the potential for lead to be released as water moves through the pipe. 

The pipe that runs from the water main in the street to the building is called a service line. A lead service line is any pipe greater than 24" in length where any part of that pipe is made of lead.  

No. Toho has not identified any lead service lines in the system. Previous testing has consistently shown water samples meet EPA’s water quality standards.  

Toho looked at the age of the buildings/homes, material records, zoning, building codes, location and timeframe of the water infrastructure installation, and geographic information to determine the potential for a lead service line on private properties throughout the service area. 

Toho randomly selected properties built before the 1989 lead ban to provide a representative sample of the entire service area. No lead service lines were found at these properties. 

Even though the initial inventory is complete, Toho is continuing to inspect service lines identified as Non-Lead (Statistical). A Non-Lead (Statistical) service line is one that has not yet been visually inspected but has less than a 1% likelihood of containing lead. 

Please fill out this request form to determine if your property meets specific criteria for further inspection. Requests will be prioritized based on property criteria. 

As Toho updates its annual inventory, if a service line is found that requires replacement, Toho will notify affected customers and replace the Toho-owned service line. The property owner will be notified where the service line is on the customer's property, and the owner will be provided with replacement options including financial assistance resources. 

Having a service line containing lead does not necessarily mean there is lead in your water; however, there is the potential for lead to be released as water moves through the pipe. Toho will also provide you with a water pitcher and water filter along with information on how to reduce exposure to lead.   

Having a lead service line does not necessarily mean there is lead in your water, however there is the potential for lead to be released into water as it moves through a lead service line. If your property is identified as having a lead service line, Toho will notify you and provide you with a water pitcher and filter along with information on how to reduce lead. Or if you suspect you have pipes in your internal plumbing made of lead or fixtures with lead/copper, there are some steps you can take to reduce lead.  

Recommendations to reduce lead include: 

• Clean out faucet aerators.  
• Use NSF/ANSI-certified water filters for drinking, cooking, baby formula or consumption. 
• Run cold water from a faucet for three to five minutes before consuming if water has not been used for several hours. Boiling water does not remove lead.  
• Inspect and replace inside plumbing and fixtures if installed prior to 1989. Consult with a licensed plumber.  

Source: EPA Steps For Reducing Lead

Water will be tested in schools and daycares starting in 2025. Toho will be reaching out to the schools and local daycares to coordinate testing.