Payment changes for 8-digit account number customers
Starting January 1, 2025, payments will no longer be accepted at th...
Our Contact Information
Expand AllCustomer Service
Phone: 407-944-5000
Email: customerservice@tohowater.com
Bill Questions: If you have a question regarding your bill, click here.
Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.
Emergencies: For water or sewer related emergencies we're available 24/7 to assist you.
Customer Service
Phone: 407-957-7344
Email: cs-stcloud@tohowater.com
Bill Questions: If you have a question regarding your bill, click here.
Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.
Emergencies: For water or sewer related emergencies we're available 24/7 to assist you.
Emergencies
For emergencies, we're available 24/7. If you have a water-related or sewer emergency, please call us before contacting a plumber. We'll be able to tell you if a plumber is needed.
Payment Assistance
Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill with no added fees. Our Toho Assistance Program (TAP) offers financial assistance to qualifying customers.
Bill Questions
If you have a question about your bill, please use our bill question form. Our customer service team will follow up with you via email within two business days.
