Payment changes for 8-digit account number customers
Starting January 1, 2025, payments will no longer be accepted at th...
Our Contact Information
Expand AllCustomer Service
Phone: 407-944-5000
Email: customerservice@tohowater.com
Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.
Emergencies: For water or sewer related emergencies we're available 24/7 to assist you.
Customer Service
Phone: 407-957-7344
Email: cs-stcloud@tohowater.com
Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.
Emergencies: For water or sewer related emergencies we're available 24/7 to assist you.
Emergencies
For emergencies, we're available 24/7. If you have a water-related or sewer emergency, please call us before contacting a plumber. We'll be able to tell you if a plumber is needed.
Payment Assistance
Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill with no added fees. Our Toho Assistance Program (TAP) offers financial assistance to qualifying customers.
Common Questions
We took customers most popular questions and created a Common Questions section. We have questions relating to billing, customer service and water quality answered here.
