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New EPA requirements to identify sources of lead

The EPA has a new requirement for all public water utilities to develop and publish an inventory of known and suspected lead water lines within their service area. Toho is expanding our Lead and Copper Program to meet this requirement. This page provides information and updates to our community about this program.

Toho’s drinking water is tested for lead before it leaves our treatment plants. If lead or copper are found in tap water, it is typically caused by underground pipes, plumbing, solder, and fixtures in older buildings. The federal government banned lead pipes in the late 1980s. Properties built after 1988 are unlikely to have lead. Copper is found in underground pipe and in plumbing of properties of all ages. The illustration below explains the location and ownership of service lines, as well as potential sources of lead and copper.

EPA information
Image of Kissimmee neighborhood.
The illustration shows that the pipe that runs from the water main in the street to the building is called a service line. As water runs through lead service lines or fixtures the lead can dissolve or break off into tiny particles that may end up in tap water. Toho is responsible for the service line up to and including the water meter. The property owner is responsible for the service line from the water meter to their building. Maintaining the service line is typically a shared responsibility. 
Gráfica en español

The illustration shows that the pipe that runs from the water main in the street to the building is called a service line. As water runs through lead service lines or fixtures the lead can dissolve or break off into tiny particles that may end up in tap water. Toho is responsible for the service line up to and including the water meter. The property owner is responsible for the service line from the water meter to their building. Maintaining the service line is typically a shared responsibility. 

Health effects

Exposure to lead or high levels of copper over a long period of time may cause health effects, so it is important to identify and remove sources that may contaminate water. Children and infants are at higher risk.

Inventory and inspections

Toho is developing a service line inventory. The service line inventory will be created using historical data and inspections of service lines at up to 400 randomly selected addresses of properties built before 1989. A Toho contractor, National Metering, will be inspecting meter boxes of these randomly selected addresses to identify water line materials. When the inventory is complete by mid-2024, Toho will post an interactive map on this page for customers to see the results of the inventory.

Technician checking inside meter box.

Learn more about the inspection process

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Replacement plan

Toho will use the inventory information to develop a plan for replacing lead service lines. The plan will be shared with customers on this page. Toho will replace lead service lines that are part of the Toho water system and will encourage customers to replace the service lines they own if lead is identified on the customer side of the meter.

Image of construction worker digging a hole.
If you suspect of have pipes made of lead or fixtures with lead/copper, here are some steps you can take until they are replaced: Clean out faucet aerators. Use NSF/ANSI-certified water filters for drinking, cooking or consumption. Run cold water from a faucet for three to five minutes before consuming if water has not been used for several hours. Boiling water does not remove lead. Inspect and replace inside plumbing and fixtures if installed prior to 1988. Consult with a licensed plumber.
Gráfica en español

The graphic shows how to reduce lead if you suspect or have pipes made of lead or fixtures with lead/copper.

Common Questions

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If you have any questions

This page will be updated as new information becomes available. If you have any questions, please call us at 407-944-5062 or email lcp@tohowater.com.