Request a payment extension
Please select the payment extension according to the number of digits in your account number (18-digit or 8-digit). Your account number is located in the top right-hand corner of your bill.
Requests must be submitted no later than 7 days after your bill’s due date and must be received before 5 p.m. (Monday-Friday). The payment extension is not confirmed until Toho notifies you by email.
Toho Assistance Program (TAP)
Toho in partnership with the Osceola Council on Aging (COA) has the Toho Assistance Program (TAP) to ease financial hardships for customers.
TAP prioritizes assistance for income eligible customers whose service has been disconnected or is in the process of being disconnected as well as households with elderly or disabled individuals or families with children under the age of eighteen. To apply for the program, customers can call the COA at 407-846-8532 or apply online.