Payment Assistance

Life happens and along with it sometimes we experience financial strains. Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill. Our Toho Assistance Program (TAP) offers financial assistance to qualifying customers.

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Request a payment extension

Requests must be submitted no later than 11 days after your bill’s due date and must be received before 5 p.m. (Monday-Friday). The payment extension is not confirmed until Toho notifies you by email.

Request extension

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Toho Assistance Program (TAP)

Toho in partnership with the Osceola Council on Aging (COA) has the Toho Assistance Program (TAP) to ease financial hardships for customers.

TAP prioritizes assistance for income eligible customers whose service has been disconnected or is in the process of being disconnected as well as households with elderly or disabled individuals or families with children under the age of eighteen. To apply for the program, customers can call the COA at 407-846-8532 or apply online.

Apply For TAP