Contact Us

Presently our customer service contact information is dependent on the number of digits in your account number. Please select the corresponding customer service contact information below. Not sure? Just enter your address in the map below to be provided Toho's customer service contact information for your area.

Image of female customer service representative at her desk.

Our Contact Information

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Customer Service

Phone: 407-944-5000

Email: customerservice@tohowater.com

Bill Questions: If you have a question regarding your bill, click here.

Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.

Emergencies: For water or sewer related emergencies we're available 24/7 to assist you.

Main Menu

Press 1 for Water/Sewer related emergencies

Press 2 for customer service and all other inquiries

Press * for a company directory

Customer Service Menu

Press 1 to pay your bill

Press 2 if you are an existing customer and have a bill inquiry

Press 3 to start, stop or move your service

Press 4 for all other inquiries

Press 0 to hear this menu again

Customer Service

Phone: 407-957-7344

Email: cs-stcloud@tohowater.com

Bill Questions: If you have a question regarding your bill, click here.

Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.

Emergencies: For water or sewer related emergencies we're available 24/7 to assist you.

Don't Know?

Enter your address in the map below to get the corresponding customer service contact information.