Payment changes for 8-digit account number customers
Starting January 1, 2025, payments will no longer be accepted at th...
Payment options
Expand AllOnline
Level One, an independent service provider, processes all credit card and e-check payments.
- Free for eCheck
- Free for credit/debit card when using your online payment account
- $1.25 for every $100.00 for debit or credit card when using the one-time payment option.
- $1,000 limit per credit/debit card transaction
To learn how to create an online payment account click here.
By Phone
Call 407-944-5000 for automated phone payment system available 24 hours a day.
- Free for eCheck
- $1.25 for every $100.00 for debit or credit card
- $1,000 limit per credit/debit card transaction
By Mail
Please send your check or money order payments along with the bill stub to:
Toho Water Authority
PO Box 30527
Tampa, FL 33630-3527
Make sure to include your Toho account number on your check.
In person
Cash-only payments are accepted at Amscot and MoneyGram locations free of any convenience fees. Please bring your remittance slip to the payment location.
Important Notice: Payment changes
Online
Invoice Cloud, an independent service provider, processes all credit card and e-check payments. Payments may be made using your American Express, Visa, Mastercard or Discover Card. Invoice Cloud charges a convenience fee $3.25 per $300.
There is no cost to pay by e-check online. Your one-time payment will be deducted from your checking account.
$300 limit per credit/debit card transaction.
AUTOPAY AND PAY BY TEXT
By registering on the Invoice Cloud payment portal you can set up autopay and pay by text.
By Phone
Call 407-957-7344 to pay by e-check or credit/debit card. There is no cost to pay by e-check online and $3.25 convenience fee for credit/debit card payments.
Your one-time e-check payment will be deducted from your checking account.
$300 limit per credit/debit card transaction.
Drop Box
Outside (west-end of City Hall)
Available 24/7. Payments from this drop box are not processed on the same day.
Inside (City Hall Building A main lobby)
Available Monday – Friday from 8 a.m. To 5 p.m. Payments made in this drop box by 2 p.m. will be processed the same day
By Mail
Please send your check or money order payments along with the bill stub to:
Toho Water Authority
PO Box 31304
Tampa, FL 33631-3304
Make sure to include your Toho account number on your check.
In Person
Cash-only payments are accepted at the Customer Service Walk-In Center at City Hall on the first floor of Building A, Monday – Friday from 8 a.m. to 4 p.m.
Cash-only payments are also accepted at Amscot locations free of any convenience fees.
Need Payment Assistance?
Life happens and along with it sometimes we experience financial strains. Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill with no added fees. Our Toho Assistance Program (TAP) that offers financial assistance to qualifying customers.