New Payment Portal (18-digit account customers only)
We are experiencing a high call volume to our call center due to th...
Our Call Center
Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.
What we can do over the phone:
- Customer Service Assistance
- Start/Stop/Move Service
- Automated Bill Payments
- Billing Questions
- Water Usage Analysis
- ... And More
Emergencies
For emergencies, we're available 24/7. If you have a water-related or sewer emergency, please call us before contacting a plumber. We'll be able to tell you if a plumber is needed.
Payment Assistance
Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill with no added fees. Our Toho Assistance Program (TAP) offers financial assistance to qualifying customers.
Common Questions
We took customers most popular questions and created a Common Questions section. We have questions relating to billing, customer service and water quality answered here.
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Customer Service
We're here to help you. Give us a call at 407-944-5000 or send us an email. Use can also use our search feature on this page to help you find what you're looking for.
Plumbing Concerns
If you have a water, backflow or sewer concern please contact Toho before calling a plumber. We can evaluate if the service of a plumber is necessary. If a plumber is contacted first, Toho will not assume responsibility for any incurred costs. Call us at 407-944-5000 or email customerservice@tohowater.com.
News & Alerts
Welcome to our news hub. Here you will find news releases, public notices and projects we have going on in the community.
Monthly Brochure
Our monthly newsletter will keep you informed about our different services that will help you get the most out of every drop of water and what do should you need assistance.
Accepted Diplomas & Degrees
We at Toho are proud to have a diverse workforce at all levels from a multitude of backgrounds. We know that diversity makes us stronger, smarter and more agile to meet the needs of our community.
Treatment Operator Careers
All you need is your high school diploma or GED. Water and wastewater treatment operators are critical to public health and the environment. Operators are in charge of making sure water and wastewater are treated correctly. This is controlled through a series of processes, testing samples, maintenance, operating machinery, record keeping and making sure the treatment process is up-to-date with state and federal safety requirements.
Thank you / Gracias
We have received your application. Please click on the Exit button below.
Hemos recibido su solicitud. Haga clic en el botón Cerrar Sesión a continuación.
Residential Rates Calculator
The tables on the below represent the water, wastewater, irrigation and reclaimed residential service charges at various levels of usage. Calculated amounts are based on a ¾ inch residential, irrigation or reclaimed meter.
System Development Charges
If you are a private resident and own or are planning to buy a vacant lot to build your new home you are likely required to pay system development charges (SDCs) also known as impact fees. Please contact customer service at 407-944-5000 and ask for information about SDCs. They will provide information to help your planning process.