New Payment Portal (18-digit account customers only)
We are experiencing a high call volume to our call center due to th...
Our Call Center
Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.
What we can do over the phone:
- Customer Service Assistance
- Start/Stop/Move Service
- Automated Bill Payments
- Billing Questions
- Water Usage Analysis
- ... And More
Emergencies
For emergencies, we're available 24/7. If you have a water-related or sewer emergency, please call us before contacting a plumber. We'll be able to tell you if a plumber is needed.
Payment Assistance
Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill with no added fees. Our Toho Assistance Program (TAP) offers financial assistance to qualifying customers.
Common Questions
We took customers most popular questions and created a Common Questions section. We have questions relating to billing, customer service and water quality answered here.
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Monthly Brochure
Our monthly newsletter will keep you informed about our different services that will help you get the most out of every drop of water and what do should you need assistance.
Thank you / Gracias
We have received your application. Please click on the Exit button below.
Hemos recibido su solicitud. Haga clic en el botón Cerrar Sesión a continuación.
Large Reclaimed Meters
This rate structure for reclaimed meters 2" or larger provides specific reclaimed water tier allocations on an individual customer basis and is designed to encourage efficient reclaimed water usage recognizing the specific attributes of each property served.
Website ADA Accessibility
Toho Water Authority (Toho) does not discriminate in its programs and services on the basis of religion, age, race, color, national origin, gender, marital or parental status, or disability. Toho is committed to ensuring the accessibility and usability of its website to people with disabilities. As part of this commitment, we are actively working to adhere to the many available standards and guidelines that exist.
News Releases
On this page you will find news releases that Toho has issued. Select News in the filter and click on Apply to only see news releases.
Public Notices
On this page you will find information about the public notices we have issued regarding water quality. The public notices are also mailed to our customers. Select Public Notice in the filter and click on Apply to only see public notices.
Delinquent Utility Accounts
Bill payments allow us to provide quality water services to our customers, invest in the future and protect our environment. Toho encourages customers who see themselves missing a payment and falling behind on bills to contact Customer Service at 407-944-5000 for assistance.
Failed Meter Reset Request
Darn. We didn't want to see you here. Please sure the location is ready for the meter to be installed to avoid any additional fees.