Request a payment extension 

  • payment extension request must be submitted no later than 7 days after your bill’s due date and must be received before 5 p.m. (Monday-Friday). Submitting a request after this will not be processed and the account will become delinquent. 

  • The payment extension is not confirmed until Toho notifies you by email.

  • A payment extension will be set up for the past due balance on the account mentioned in the request and will be extended for a maximum of 17 days past the original due date of the bill.

Request extension
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Toho Assistance Program (TAP)

Toho in partnership with the Osceola Council on Aging (COA) has the Toho Assistance Program (TAP) to ease financial hardships for customers.

TAP funds are provided by Toho and managed by the COA, which is responsible for administering all the funds contributed to the program.

TAP prioritizes assistance for income eligible customers whose service has been disconnected or is in the process of being disconnected as well as households with elderly or disabled individuals or families with children under the age of eighteen. To apply for the program, customers can call the COA at 407-846-8532 or apply online.​

Apply For TAP
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