Due to the recent unprecedented weather event for our area, residential customers may be experiencing backflow-related issues affected by the freeze. Toho crews are actively responding. Response times may be impacted due to the unusually high demand for service.
To help address these issues as quickly as possible, we have enlisted the assistance of outside contractors.
If you have reported a backflow leak, repairs may take up to one month to complete. You will not be responsible for any lost water associated with the leak. You may see higher water charges, but your bill will be credited.
To report a leak, please call our customer service at 407-944-5000.