Our Call Center

Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.

What we can do over the phone:

  • Customer Service Assistance
  • Start/Stop/Move Service
  • Automated Bill Payments
  • Billing Questions
  • Water Usage Analysis
  • ... And More


Contact Us


For emergencies, we're available 24/7. If you have a water-related or sewer emergency, please call us before contacting a plumber. We'll be able to tell you if a plumber is needed. 

Plumbing Concerns
Image of female customer service representative at her desk.

Payment Assistance

Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill with no added fees. Our Toho Assistance Program (TAP) offers financial assistance to qualifying customers.

Payment Assistance

Common Questions

We took customers most popular questions and created a Common Questions section. We have questions relating to billing, customer service and water quality answered here. 

Common Questions
Image of female customer collections representative at her desk.