Our Call Center
Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.
What we can do over the phone:
- Customer Service Assistance
- Start/Stop/Move Service
- Automated Bill Payments
- Billing Questions
- Water Usage Analysis
- ... And More
For emergencies, we're available 24/7. If you have a water-related or sewer emergency, please call us before contacting a plumber. We'll be able to tell you if a plumber is needed.
Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill with no added fees. Our Toho Assistance Program (TAP) offers financial assistance to qualifying customers.
We took customers most popular questions and created a Common Questions section. We have questions relating to billing, customer service and water quality answered here.
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Welcome to Common Questions. You made this page. We have your most popular questions, customer service questions, billing questions and water quality questions answered here.
Toho Water Authority (Toho) does not discriminate in its programs and services on the basis of religion, age, race, color, national origin, gender, marital or parental status, or disability. Toho is committed to ensuring the accessibility and usability of its website to people with disabilities. As part of this commitment, we are actively working to adhere to the many available standards and guidelines that exist.
Customer privacy is of great importance to Toho. This privacy statement is designed to explain Toho’s protection of your privacy rights.
Residential customers are no longer responsible for testing and maintaining their backflow assemblies. Toho tests and maintains all residential backflows for a monthly $3 fee. The cross-connection control program is mandated by the Florida Department of Environmental Protection (FDEP). Residential backflows help protect water supplies.
In accordance with Florida Statute Chapter 119, all requesters may remain anonymous when asking for public records and they do not have to put their request in writing or state why they want the records.
Toho Water Authority (Toho) is announcing that to provide continuous sewer service, temporary bypass piping is expected to be installed along Reaves Rd and connect to a manhole on Big Island Dr on March 1 (please see map below). This is due to a sewer line coming out of an area sewer lift station needing repairs. The bypass piping will be set up inside the ditch along Reaves Rd to minimize impact on residents and the traveling public.
We have some of the lowest rates in Central Florida. Our bill cycles can range from 28-32 days. Your monthly bill offers much more than just payment information. You can track your water and irrigation usage history with easy-to-follow charts which are included on your bill. Customer service contact information is also readily available along with the accepted methods of payment. We have included a sample bill in the link below so you can see what your monthly bill will look like explaining what it includes.
Toho created the CIAC reimbursement program to facilitate expanding infrastructure to platted lots in areas of Poinciana that are without water and/or sewer service.
Every year, states and local governments issue municipal securities – most notably municipal bonds – to raise funds for various public projects such as building schools, roads and hospitals. Those who purchase municipal bonds usually receive interest payments on the principal amount they invest and a return of that principal amount after a period of time and the municipalities receive needed capital.