Kissimmee, Florida - Toho Water Authority (Toho) invites the community to join a special Movie in the Park event on Friday, April 17, at St. Cloud Lakefront Park located at 1104 Lakeshore Boulevard. Hosted in partnership with AdventHealth and the City of St. Cloud, the event will feature fun activities beginning at 6:30 p.m., followed by a screening of Happy Feet at 8:00 p.m. See the event flyer below.
Due to the recent unprecedented weather event for our area, residential customers may be experiencing backflow-related issues affected by the freeze. Toho crews are actively responding. Response times may be impacted due to the unusually high demand for service.
To help address these issues as quickly as possible, we have enlisted the assistance of outside contractors.
2.1.26 - We’re already experiencing below-freezing temperatures across Central Florida, and we know many customers are worried about outdoor pipes and water systems or have already experienced issues.
Here’s what makes sense right now, based on what our crews are seeing in the field.
Backflow preventers are one of the most common failure points during freezes, and we are responding to many calls related to these devices. Please see below for an image of a backflow preventer.
Toho's offices in Kissimmee and St. Cloud will be closed on Monday, January 19 in observance of Martin Luther King Jr. Day. Regular business hours will resume at 8 a.m. Tuesday, January 20.
Toho's Kissimmee and St. Cloud offices will be closed Thursday, Nov. 27 and Friday, Nov 28 in observance of the Thanksgiving holiday. Regular business hours will resume at 8 a.m. Monday, Dec. 1.
Toho's Customer Service Center in St. Cloud and our Administration building in Kissimmee will be closed Tuesday, Nov. 11, in observance of Veteran's Day. Regular business hours will resume at 8 a.m. Wednesday, Nov. 12.
Toho Water Authority's new water and wastewater rates went into effect on October 1, 2025, and will be reflected in upcoming customer bills. This rate adjustment applies to water, wastewater, irrigation, and reclaimed water services.
Toho Water Authority (Toho) is committed to protecting our customers from fraudulent activity. Please be aware of ongoing scams falsely claiming to represent utility companies.
