Delinquent Utility Accounts

The bill is for services rendered and is due upon receipt. Accounts not paid by the due date reflected on the remittance portion of your statement will be assessed a late charge of $5.00 or 5% of the past due amount, whichever is greater.  A disconnect notice will be mailed to all delinquent accounts notifying customers of their final date to pay prior to interruption of service.

Accounts that become delinquent will be assessed a $50 - $75 fee and are subject to possible interruption of water services. Customers must notify our call center at 407-944-5000 that the account has been paid in full if the payment was made through Amscot or MoneyGram.

The account balance and assessed fees must be paid in full to expedite the restoration of services. Customers must notify our customer service department at 407-944-5000 if payment was made at an Amscot or MoneyGram to ensure a timely response for the restoration of services.

Reconnection of services will not occur if running water is detected when the meter is turned on.  Please make sure that all plumbing fixtures are turned off prior to reconnection.

• Automated Payment line (407) 944-5000 Then select option 2, then option 1
• Online and Mobile devices using our online payment system.
• Payment Locations: Amscot, MoneyGram Locations at Walmart, CVS, participating 7-Eleven Stores and Ace Cash Express. See map below for locations. 

Weekdays:

• Before 2 p.m. - Payments made before 2 p.m. will be connected the same day with no additional fee. 
• After 2 p.m. - Payment made after 2 p.m. to 7 p.m. will incur an additional fee of $25 for premium same day reconnection. If the $25 premium fee is declined, services will be reconnected on the next business day.

Weekends and holidays: ($25 Premium Reconnect Fee)

Any reconnection of services that occur on a weekend or holiday will incur an additional $25 premium reconnect fee. If the $25 premium fee is declined, services will be reconnected the next business day.

• Same day reconnection - All payments must be made before 2 p.m. Payments after 2 p.m. services will be restored the following day.
• Payments after 2 p.m. Sundays/holidays - Services will be restored next business day without $25 premium reconnect fee.

Customers are prohibited by law (Florida Statute 812.14) from removing, tampering with, or bypassing the meter. Customers must also provide authorized company representatives access to the meter and the company's other equipment. The meter must be kept free from obstructions, pets must be restrained, and obstacles must be removed that would prevent the utility worker from assessing or working with the meter. If a meter is found to be tampered with, a fine of $300 will be imposed for each occurrence to the account holder.

Return items to your account will result in the assessment of a $25 return item fee.  Reissuance of payment in secure funds will be due within 24 hours of notification in order to avoid interruption of services to your property.  Toho Water Authority will attempt to notify their customers via phone or email.  If a customer has 2 returned items, their account will be placed in a "Cash Only Status" where secure funds will be the only accepted method of payment for 1 full year.  If a 3rd   occurrence of a returned item is placed on the account, it will result in an "Indefinite Cash Only Status" for the life of the account.