Large Reclaimed Meters

Toho's prior rate structure for reclaimed customers defined the amount of water in each rate tier based on the size of the customer's meter.  While there is some correlation between meter size and irrigation needs, Toho desired to adopt an approach that would better align individual customer irrigation needs with the pricing for reclaimed water service.

The factors used to calculate the budget for this tier include landscape area square feet specific to the property’s geographic location. The reclaimed water tier allocations are based on the landscaped area on each customer’s property. We utilized our geographical information system (GIS) database to determine the landscaped area for each customer. The landscape area was then utilized in the irrigation allocation formula the monthly minimum and average irrigation needs to establish the specific tiers.

Landscape square footage is determined by measurements taken of each property’s landscape area using detailed aerial imagery and a highly accurate Geographic Information System (GIS). Analysis of irrigated areas was designated based on property included in the latest aerial imagery provided by Osceola County. Areas were also obtained from Georeferenced Record Drawings that designated the specific locations for irrigation.

You will receive a letter by mail which will include your reclaimed water allocation amounts. You can also obtain your reclaimed water allocation amounts by sending us an email to wisewateruse@tohowater.com.

If you go over the specific water allocation tiers 1 and 2 you will be charged the tier 3 rate for each additional 1,000 gallons of reclaimed water used.  

If you believe your allocations have been inappropriately determined please fill out our Reclaimed Water Appeal form. 

Changes to landscaped area can be submitted by using our Reclaimed Water Appeal form.

In most cases, customers will experience a reduction in their reclaimed water bill under the new rate structure. However, in some instances customers may experience increased bills due to the prior rate structure which based allocations on meter size. This increase will typically result from a situation where a customer has a large meter for a relatively small area to irrigate.

Modifications in your irrigation system will not affect your tier allocations. However, increases in the efficiency of your water patterns/irrigation system may result in less water than assumed in the tier determinations allowing you to more easily stay within the lower tiers.

Changes to the type of crop irrigated on your property will not result in changes to your tier allocations.  To the extent that a crop type with less water needs is installed will result reduced irrigation needs allowing you to more easily stay within the lower tiers. 

We are currently evaluating the possibility to implement an allocation based rate structure for commercial potable irrigation customers.